The company Holidays Apart, limited liability company with a capital of 8.000 Euros, registered in the Registre du Commerce et des Sociétés of Paris (trade register), under Company Registration Number B 452 869 027, with headquarters at 10 Rue de la Paix, 75002 Paris, France, exploit the trademark Holidays Apart.
The following stipulations establish the general conditions of sale applicable for reservation services provided by Holidays Apart. The following terms and conditions constitute the binding contract between Holidays Apart and the client during and after the acquisition of a product and or service purchased and/or reserved on this website. Hereafter “supplier” refers to the accommodation provider (for example hotel, riad, or guesthouse) or the owner of the service or product provided on the website (flight tickets or car rentals sold by partners).
Article 1 – Acceptation of the conditions of sale and use
The site utilisation and/or the booking of services is reserved to users that have taken note of the present terms and conditions in full, before their booking and have accepted them in full. Any booking implies full acceptance in its entirity of the present terms and conditions or those of the travel provider communicated during the booking and purchase procedures. Holidays Apart reserves its right to modifiy the present terms and conditions at any time, without notice, with the understanding that such modifications will not be applicable to bookings accepted by Holidays Apart before the date of such modifications.
Article 2 – Prices
The prices listed according to season are indicated in Euros VAT included (unless otherwise stated). These prices were negotiated by the supplier and Holidays Apart and may differ from the prices publicized by the supplier.
Article 3 - Reservation
Reservations can be made online at Holidaysapart.com, by calling the reservation center or through a travel agent or a third party that has a partnership agreement with Holidays Apart.
The client must provide, at the time of order, a credit card number as well as its date of expiration. The credit cards accepted are VISA, Eurocard/Mastercard, and American Express. Charges to the credit card, in the amount of the security deposit, are completed as soon as confirmation is received from the supplier. No charge is made if we do not satisfy your booking request and no charge is made in cases of proposed options without confirmation. During the reservation process, the client becomes irreversibly liable for the reservation upon clicking on “Confirm” (after having provided credit card payment information). The client is no longer liable for the reservation if Holidays Apart has not been able to provide entire satisfaction to the client’s request. In cases where the supplier concerned cannot accept the reservation, Holidays Apart will try to provide an option that is equivalent to the initial order. The client is never liable in this case and is free to choose whether or not to accept the alternative option.
The reservation is confirmed by an email from Holidays Apart. It is therefore crucial that the email address provided by the client be correct. Holidays Apart cannot be held responsible in the event of an error by the client and a subsequent charge that Holidays Apart was incapable of communicating reservation information. If the client does not receive an email within 4 hours following the submission of a reservation order, the client can contact the Holidays Apart reservation service by email at booking@holidaysapart.com with the terms of the reservation.
The confirmation email sent by Holidays Apart to the client will serve as proof of reservation (voucher) and include a summary of all information concerning the reservation as well as useful information on the selected supplier. This voucher will serve as guarantee. The client must present it to the supplier upon arrival.
The amount of the security deposit will be charged to the client’s credit card upon upon dispatch of this reservation confirmation. The amount of the security deposit is around 25 percent of the total cost of the reservation. It depends on the reservation conditions negotiated with the supplier and the exact percentage is indicated on the website, on the pages concerning each supplier. The security deposit will be deducted directly from the credit card of the client. This security deposit will not be deducted from the bill presented by the supplier, which will already have been adjusted. Holidays Apart does not therefore manage the total payment of the reservation.
Article 4 – Cancellation
The client agrees to be responsible for all charges incurred by the cancellation of his stay. The cancellation conditions applied are unique to each supplier. Holidays Apart therefore invites its clients to always consult cancellation conditions. They are well indicated on the website pages concerning each supplier as well as during the online reservation process and payment pages. Holidays Apart strongly advises its clients to directly inform us by email in case of cancellation.
Article 5 – Plane tickets and car rentals
Holidays Apart offers access to travel and car rental facilities which allows you to search and verify the availability of products and services, and book them with third parties. You can select a large number of services on the site. Holidays Apart allows you to book plane tickets, car rentals through its partners.
Article 6 – Limitation of liability
Holidays Apart acts as a disclosed agent for third party “suppliers”. Otherwise stated, the contract for the product or service is between the client and the supplier. Generally speaking there will be additional terms and conditions governing the contract as all suppliers will have terms and conditions specifically for the product or service purchased. It is important that you have read and understand the additional terms and conditions supplied by the supplier as stated in the product or service description before completing your transaction with us. Where we act as an agent this will mean that we have no contractual liability to the client in respect to that product.
The supplier descriptions and the information available on our website, is provided in good faith an dis based on the information provided by the supplier and as such is under their sole responsibility.
Article 7 – Formalities
The purchased touristic package will in no circumstances be reimbursed when the client, fails to provide valid travel documents (passport, visa) or, when their expiry date is under six months of the return date, and cannot depart to the destination. We would like to point out to the client that the law in certain countries requires passports to be valid for more than 6 months after the return date.
Administrative tasks and legal requirements for travelling are available on sites designed for such use. Complying to such rules and any costs incurred for failing to do so will be under the client’s responsibility. Specific formalities can be applicable to minors: therefore the customer shall check with the relevant embassies and consulates of visited countries or countries you will be traveling through, the applicable requirements and administritative tasks.
If the client cannot enjoy the services paid as a result of non complying to those requirements, the full amount invested will not be reimbursed. Holidays Apart cannot be made responsible for paying fines and rights resulting in the non respect of the customs regulations of visited countries.
Article 8 – Cancellation rights
According to the regulations for ordering goods clients have a 7 days period that can be used to change their booking or obtain a refund. This regulation is not applicable for booking travel and tourism services. The new article L.121-20-4 in the Code of Consumption (code de la consommation) specifies that those regulations are not applicable to contracts for « services related to accommodation, transport, restauration ». Clients that order or book that service by telephone or Internet will therefore not be able to exercise this cancellation right.
Article 9 - Litigation and applicable law
This current agreement as well as subsequent acts are subject to French law.
In case of any dispute that may arise from the interpretation and execution of these terms, the involved parties will first work towards a mutually agreeable solution. If such a solution cannot be reached, the dispute will be brought before the sole jurisdiction of the courts of Paris.
The general conditions of sale are available in several languages but only the French version will be officially referenced. Any eventual legal proceedings must accordingly be based on these texts.
Last updated on Tuesday, 3 October 2006.
